Meet Athena, Your AI Logistics Assistant For Last Mile
Revolutionize your logistics operations with an AI agent that handles rider queries, optimizes routes in real-time, prevents missed deliveries, and streamlines communication between all stakeholders.
Rider
The store is closed now, can't complete the delivery.
Athena
I'll handle this. Checking store hours and contacting the customer to arrange an alternative delivery time.
Athena
I've notified the customer and updated the delivery for tomorrow morning at 9:00 AM. The customer has confirmed availability.
Rider
Thanks, I see it has been marked in tomorrow's route!
Maximize Operational ROI
Transform your logistics operations with AI that drives measurable business outcomes. Our enterprise solutions deliver immediate impact to your bottom line.
Enable Your Operational Team To Handle More Workload Without Additional Resources
Voice Communication
Athena handles phone calls with riders, resolving issues in real-time without human intervention. Our advanced voice AI understands context, accents, and complex logistics terminology to provide immediate solutions to delivery challenges, reducing the need for dispatcher involvement and minimizing failed deliveries.
Delivery Location Resolution
Live DemoAI: Athena resolves a delivery exception when the rider is unable to locate the place of delivery and is unable to contact the customer, thus reducing the chance of a failed delivery.
Text Communication
Athena manages text conversations with riders via WhatsApp, iMessage and any channel of your preference coordinating solutions efficiently without human intervention.
Rider Communication
Customer has a dog and won't let me deliver to the porch. What should I do?
10:42 AM
I'll contact the customer to arrange a safe handoff. Please wait a moment.
10:43 AM
Customer will secure the dog and meet you at the gate in 2 minutes. They've been notified.
10:45 AM
Perfect, I'll wait. Thanks!
10:46 AM
iMessage
Rider Communication
The store is closed now, can't complete the delivery.
6:32 PM
I'll check the store hours and contact the customer about rescheduling.
6:33 PM
I've updated the delivery for tomorrow at 9:00 AM. The customer has confirmed they'll be available.
6:35 PM
Got it!
6:36 PM
Smart Routing & Dynamic Fleet Management
Athena optimizes routes in real-time, adapting to changing conditions and maximizing fleet efficiency
Smart Rerouting
Real-Time Analysis
Traffic, weather & historical data optimization
Proactive Updates
Automatic customer notifications for changes
Business Hours
Intelligent sequencing based on operating hours
Disruption Handling
Instant rerouting when unexpected closures occur
Delivery Success Benefits
Reduced Failed Deliveries
Significantly fewer missed deliveries due to business closures
Improved First-Attempt Success
Higher rate of deliveries completed on first attempt
Dynamic Fleet Management
Automated Fleet Dispatch
Assign additional tasks to drivers already en route
Utilization Optimization
Maximize driver efficiency and minimize idle time
Driver Retention
Minimize driver churn with balanced workloads
Customer Satisfaction
Faster deliveries with optimized driver assignments
Financial Benefits
Reduced Operational Costs
Lower expenses from fewer redelivery attempts
Enhanced Fleet Efficiency
Better resource utilization across your entire fleet
Impact Of Athena
Athena delivers measurable improvements to your last-mile operations
2%
Reduction in Failed Deliveries
2%
Improvement in Fleet Utilization
2%
Query Resolution Rate
How Athena Transforms Last Mile Delivery
Explore how Athena solves the unique challenges of last-mile delivery operations
Intelligent Delivery Scheduling
Adjusts routes in real-time and intelligently schedules deliveries within optimal time windows based on recipient availability, traffic patterns, and business hours to maximize efficiency.
Access & Delivery Handling
Manages complex delivery scenarios including secure access and special handling requirements.
Delivery Challenge Resolution
Automatically resolves delivery exceptions like address errors, recipient unavailability, and unexpected access issues without dispatcher intervention.
Seamless System Integration
Connects with your existing TMS and other logistics tools to create a unified workflow with real-time data synchronization.
Customer Query Management
Provides personalized delivery updates, manages delivery instructions, and handles recipient questions through their preferred channels.
Rider Query Handling
Resolves driver questions and issues in real-time, providing guidance on delivery challenges without dispatcher intervention.
Easy integration with
your existing platforms
Syncs with your TMS, messaging platforms, and customer service tools for real-time data access.
Integrate with existing solutions to amplify your current operations.
Get going in minutes
Ready to transform your logistics operations?
Get in touch with our team to learn how Athena can transform your last-mile delivery operations.
What to expect
Discussion of Athena's capabilities for your business
Analysis of your specific delivery challenges
Custom integration possibilities with your existing systems
Pricing and implementation timeline